Return and refunds

Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the Customer is a consumer (ie a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Visconf srl a reference to VAT), has the right to withdraw from the contract, within 10 days from the date of delivery,  for any reason, without any penalty and without prejudice to what is indicated in the following point 3 of this article. To exercise this right, the Customer must make the return request by accessing his profile on, and following the procedure below.

Visconf srl will send an email to the Customer communicating the authorization number that must be attached to the outside of the casing in which the product will be physically placed and sent to Visconf srl within 10 days of authorization.

The right of withdrawal is subject to the following mandatory conditions: (a) the right applies to the product purchased in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, etc…);

(b) the purchased good must be intact and returned in its original packaging, complete in all its parts a further package to limit damage to the original packaging, and must bear the return authorization code issued by Visconf srl;

(c) the goods subject to exercise of the right of withdrawal must be returned in normal condition, as they have been kept and possibly used with the use of normal diligence: therefore, used products that show signs of damage or dirt and that consequently can no longer be considered intact will not be accepted;

(d) the goods subject to exercise of the right of withdrawal must be provided with a tag, showing the bar code of the article; if the goods should bear a code different from that indicated on the invoice, the return will not be accepted and the product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal;

(e) the shipping costs related to the return of the goods are charged to the customer;

(f) the shipment, until the certificate of receipt in our warehouse, is under the full responsibility of the customer;

(g) in case of damage to the goods during transport, Visconf srl will notify the Customer of the incident (within 5 working days of receipt of the goods in its warehouses), to allow him to promptly file a complaint against the courier chosen by him and obtain reimbursement of the value of the asset (if insured); in this case, the product will be made available to the Customer for its return, simultaneously canceling the request for withdrawal;

(h) Visconf is not liable in any way for damage or theft / loss of goods returned by uninsured shipments. Without prejudice to any repair costs for damage to the original packaging, Visconf srl will refund the customer the full amount already paid, within 14 days of the return of the goods, by transferring the amount charged to the Credit Card or by bank transfer. In the latter case, it will be the customer’s responsibility to promptly provide the bank details on which to obtain the reimbursement (ABI Code – CAB – Current Account of the invoice holder).


The right of withdrawal is lost for lack of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Visconf srl ascertains:

1) failure to affix the authorization form issued by Visconf srl on the outer wrapping of the package shipped;

2) the lack of the external packaging and / or the original internal packaging;

3) the absence of integral elements of the product or anomalies to the product itself;

4) damage to the product for reasons other than transport;

5) a state of dirt of the product due to its use, which has compromised its integrity.

The costs and risks of transport for the return are fully borne by the Customer.

The return of products that are not intact, deteriorated or without original accessories and equipment will not be accepted by Visconf srl and will be returned to the sender with an increase in transport costs.

In case of forfeiture of the right of withdrawal, Visconf srl will return the purchased good to the sender, charging the shipping costs to the sender.